Project Manager

Location: Poland – Hybrid mode (Wrocław office)

Type of cooperation: B2B, Full-time

About the Company: IDENTT is Poland’s leading provider of AI-driven identity verification and fraud prevention solutions. Our technologies—ranging from automated document analysis to facial recognition and biometrics – are trusted by top banks, fintechs, gambling and e-commerce companies. As we expand into local and global markets, we seek innovative minds to help us drive the future of secure digital transactions. If you’re passionate about AI, cybersecurity and cutting-edge tech, we’d love to have you on board!

About the Role: We are seeking a Project Manager to ensure a smooth transition from sales to implementation and to foster long-term client satisfaction. This role blends project delivery with client relationship management, ensuring that clients achieve maximum value from our solutions while maintaining high service quality.

Responsibilities:

Take ownership of the handover process from sales to delivery.
Oversee onboarding processes, aligning with SLAs and managing timelines, resources, and deliverables.
Ensure that expectations set in pre-sales align with delivery capabilities.
Build and maintain long-term relationships with clients.
Ensure clients fully utilize the solution to achieve their desired outcomes.
Monitor project progress, mitigate risks, and keep clients informed.
Track product usage and address clients’ concerns promptly.
Identify upselling and cross-selling opportunities.
Work to maximize client lifetime value, reduce churn, and strengthen long-term client commitment.
Provide technical support to clients, ensure proper routing of inquiries, and coordinate issue resolution in collaboration with our technical team.

Requirements:

Min. 3 years of proven experience in project management and customer success, ideally in a SaaS, IT, or technology company.
Solid understanding of SLAs, onboarding processes, and client lifecycle management.
Strong organizational and coordination skills, with the ability to manage multiple projects simultaneously.
Excellent communication, problem solving, presentation and negotiation skills with a customer-focused mindset.
Ability to work effectively with cross-functional teams (Sales, Presales, Legal, Technical).
Very good command of English and Polish.
Familiarity with identity verification, fraud detection, or security solutions is a plus.

We Offer:

The opportunity to work with cutting-edge identity verification and biometric technologies.
High-impact role where you directly influence client satisfaction and business growth.
High level of autonomy and flexibility.
Engagement in both domestic and international projects.