Conversation between the Consultant and the Client, during which it is possible to carry out an automatic check of the identity document
The most important functionalities
The possibility of establishing a conversation with a consultant by generating a new conversation from the level of the Ordering Party's website
The possibility of sending an e-mail containing a link to the conversation by the Consultant to the Client
The possibility of conducting an audio and video conversation between the Consultant and the Client
Storage of audio and video recordings
The ability to delete the Consultant's video recording and leave the Consultant's audio recording from conversations
The ability to view and search conversations
The ability to view and receive incoming calls by the Consultant
The possibility of going through individual (fixed) steps of the verification process by the Consultant during the interview
IDENTT Video - Consultant Management Panel
The consultant has the option of displaying a list of pending calls - in the "Pending calls" tab - as well as displaying a list of completed calls, visible in the "Call history" tab. From this view, the Consultant also has the ability to create, receive, and delete a session.
IDENTT Video - Consultant view
During a video call, the Consultant can ask the Client several questions and commands - the list of tasks is available in the "Tasks" section, and the hints are in the "Task scheduler" section. In case of technical problems, communication via text chat is possible.